AI Agents in Banking and Insurance: A Transformational Shift
A practical view of how autonomous, adaptive AI can support customer service, fraud detection, risk assessment, claims, underwriting and customer engagement.
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Author articles
Published by Primus experts

A practical view of how autonomous, adaptive AI can support customer service, fraud detection, risk assessment, claims, underwriting and customer engagement.
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Four recurring implementation challenges—and practical ways to align expectations, human judgment, opportunity discovery and data quality.
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Five lessons from automation programs about executive support, communication, milestones, opportunity assessment and the people at the center of change.
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A published examination of agentic AI, its distinction from traditional and generative systems, and the questions of governance, value and human oversight.
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A detailed comparison of the delivery services, integrations, operating models and selection factors across AWS and Azure DevOps.
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A complete banking automation paper on strategic discovery, benefit-cost analysis, executive sponsorship and the path from isolated pilots to an enterprise portfolio.
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A complete practitioner article on the operating, governance, workload and accountability patterns that determine whether data modernization creates lasting value.
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