Document volume
Policies, estimates, images, medical records and correspondence arrive in formats that demand sorting, extraction and validation.
IndustryInsurance & claims
Claims operating intelligence
Connect the claim across documents, decisions and people.
From carriers to TPAs, Primus works across claims platforms, document-heavy workflows, field experiences, data and AI-assisted decision support.Discuss your environment01First notice of loss02Document collection03Claims review04Correspondence05Subrogation06Fraud signals07Policy service08Field operations
01 / Operating pressures
Technology choices inherit the reality around them.
Claims fragmentation
Adjusters reconstruct the current state of a claim across core systems, files, messages and specialist queues.
Decision accountability
AI can assist the work, but coverage, liability and settlement decisions need visible human responsibility.
Customer expectations
Policyholders expect clear, timely communication even when the underlying process is complex.
02 / How Primus helps
Connect the capability to the operating decision.
Engagement can begin with a project, an expert team, a focused product or an assessment—and connect to the others where useful.
01↗02↗03↗04↗
Claims platform engineering
Build the work surfaces and integration layers that connect information to action.
Intelligent documents
Classify, extract, validate and route claims content with human review.
Adjuster workspace
Coordinate AI-assisted claims workflows above the systems already in use.
Data modernization
Create trusted, governed information foundations for reporting and advanced analytics.
03 / Related delivery patterns
Evidence from adjacent work.
All case studies01Insurance · Platform solutions
Digital Desk: intelligent claims orchestration
Primus built a multi-year Azure platform that connects claims systems and service providers, applies proprietary triage and orchestrates the work around each claim.
Read the case ↗02Insurance · AI & automationCommercial insurance policy analysis with verified citations
Primus built a structure-aware policy analysis workflow that connects declarations, base policy language and endorsements while keeping every answer tied to verifiable evidence.
Read the case ↗03Insurance · Data engineeringData Modernization for Global Company
A modern Snowflake-centered data environment improved reporting, governance and readiness for advanced analytics.
Read the case ↗04Insurance · Platform solutionsVirtual Communication Platform (VCP): Enabling Seamless and Secure Interactions
A centralized communication platform connected client applications to multiple digital channels and reduced dependence on fragmented integrations.
Read the case ↗04 / Relevant products
Focused products for specific operating needs.
We evaluate product fit against the workflow, evidence, integration and accountability the work requires.
Insurance & claims