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Case study

Quality Of Care Metrics

Primus engaged with a state Hospital Association to provide quality of care metrics for its members.
HealthcarePlatform solutions
industry contextOperating challenge → Primus delivery → Client value

01 / Business challenge

The operating context

Primus engaged with a state Hospital Association to provide quality of care metrics for its members. These metrics help the hospital systems - the members of the association - to focus on the areas needing improvements and provide better service to its patients. The members accrue monetary credits based on these metrics from the government.

02 / What Primus delivered

A solution shaped around the client’s operating need.

Comprehensive Care Metrics: The solution offers a holistic view of healthcare quality, providing a robust foundation for targeted improvements. Better Patient Care: With a heightened focus on critical metrics, hospitals are better equipped to deliver superior care experiences to their patients. Accrue Monetary Credits: The member hospitals are financially rewarded for their commitment to excellence, furthering their impact on the healthcare landscape. Savings: In addition to elevated patient care, the program leads to significant cost savings for the healthcare systems involved, making it a win-win proposition.

03 / Project detail

The work, methods and business value.

The sections below preserve the substantive detail from the original Primus case study in the new presentation.

01

Engagement overview

Primus engaged with a state Hospital Association to provide quality of care metrics for its members. These metrics help the hospital systems - the members of the association - to focus on the areas needing improvements and provide better service to its patients. The members accrue monetary credits based on these metrics from the government.

02

BENEFITS

  • Comprehensive Care Metrics: The solution offers a holistic view of healthcare quality, providing a robust foundation for targeted improvements.
  • Better Patient Care: With a heightened focus on critical metrics, hospitals are better equipped to deliver superior care experiences to their patients.
  • Accrue Monetary Credits: The member hospitals are financially rewarded for their commitment to excellence, furthering their impact on the healthcare landscape.
  • Savings: In addition to elevated patient care, the program leads to significant cost savings for the healthcare systems involved, making it a win-win proposition.
03

TECHNOLOGIES

The foundation of this healthcare quality enhancement initiative rests on a robust technological framework, including the Microsoft BI Stack for data analysis, ASP.NET and C# for web application development, MS SQL Server for data integrity, and Team Foundation Server for streamlined project management. In addition, Microsoft Project ensures detailed project oversight and a dedicated Survey Tool captures essential user feedback.

04

PROCESSES

Our development approach followed Agile methodologies, fostering adaptability through daily Scrum meetings and continuous alignment with user requirements through User Stories, crucial for the project's remarkable success.

04 / Business value

How the work improved.

  1. 01Comprehensive Care Metrics: The solution offers a holistic view of healthcare quality, providing a robust foundation for targeted improvements.
  2. 02Better Patient Care: With a heightened focus on critical metrics, hospitals are better equipped to deliver superior care experiences to their patients.
  3. 03Accrue Monetary Credits: The member hospitals are financially rewarded for their commitment to excellence, furthering their impact on the healthcare landscape.
  4. 04Savings: In addition to elevated patient care, the program leads to significant cost savings for the healthcare systems involved, making it a win-win proposition.

05 / Technology & methods

Technology and delivery methods used in the work.

.NETSQL Server
About this caseEnterprise delivery context

The story covers the operating problem, Primus responsibility, implementation approach and resulting capability.

Healthcare

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