A product-authentication leader modernized the ordering and management experience around its hologram products.
Licensing & manufacturingPlatform solutions
industry contextOperating challenge → Primus delivery → Client value
01 / Business challenge
The operating context
A major player in the product authentication and licensing industry faced challenges with its hologram ordering system. The time-consuming process of placing orders increased administrative overhead and led to delays in order fulfillment. Without dynamic payment options, customers had limited flexibility, potentially affecting conversion rates.The lack of integration with real-time shipping charges caused discrepancies and limited transparency, negatively impacting the customer experience. The company sought to streamline the hologram ordering process to address these issues, improve financial consistency, and enhance overall customer satisfaction.
02 / What Primus delivered
A solution shaped around the client’s operating need.
Primus successfully implemented the Hologram-On-Demand (HOD) application, ensuring alignment with business requirements and timely delivery of all project milestones. We developed and integrated a sequence number generator tool that fully automated the printing of labels and hangtags with the client's new printing press. Additionally, we created two new tools to automate manual processes: This end-to-end automation solution significantly enhanced operational efficiency and improved the overall customer experience. Press Job Feed Tool: This tool streamlined the upload, splitting, and export of Excel/CSV files into.txt files, significantly reducing manual file handling. Sequence Number Generator: This tool generated new sequence numbers based on customer input, eliminating manual processes and improving accuracy.
03 / Project detail
The work, methods and business value.
The sections below preserve the substantive detail from the original Primus case study in the new presentation.
01
Business Benefits
Enhanced Customer Service: The solution streamlined ordering by providing bulk order options, dynamic payments, and automated notifications. Real-time integration of shipping costs and order updates improved transparency and boosted customer satisfaction.
Increased Efficiency: The application facilitated handling multiple hologram orders simultaneously, reduced manual effort, and accelerated fulfillment. Integrated payment and shipping systems ensured precise and timely processing.
Cost Savings: Automating manual tasks and reducing administrative overhead through advanced software solutions led to significant cost savings. Accurate billing calculations and optimized workflow minimized errors and financial discrepancies.
02
Technologies Used
-.Net Core, C#, JQUERY and SQL Server
-.NET using Behavior-Driven Development (BDD) Testing Framework
04 / Business value
How the work improved.
01Enhanced Customer Service: The solution streamlined ordering by providing bulk order options, dynamic payments, and automated notifications.
02Increased Efficiency: The application facilitated handling multiple hologram orders simultaneously, reduced manual effort, and accelerated fulfillment. Integrated payment and shipping systems ensured precise and timely processing.
03Cost Savings: Automating manual tasks and reducing administrative overhead through advanced software solutions led to significant cost savings.
05 / Technology & methods
Technology and delivery methods used in the work.
.Net Core, C#, JQUERY and SQL Server.NET using Behavior-Driven Development (BDD) Testing Framework
About this caseEnterprise delivery context
The story covers the operating problem, Primus responsibility, implementation approach and resulting capability.
