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Case study

Automating Absence Claim Processing in Insurance

Primus undertook a transformative initiative to automate the intricate processes surrounding the receipt and processing of absence claims and the creation of associated incidents in the insurance sector.
InsuranceAI & automation
industry contextOperating challenge → Primus delivery → Client value

01 / Business challenge

The operating context

Primus undertook a transformative initiative to automate the intricate processes surrounding the receipt and processing of absence claims and the creation of associated incidents in the insurance sector. This endeavour was designed to enhance operational efficiency and streamline the handling of claims, offering an innovative solution to our insurance partners.

02 / What Primus delivered

A solution shaped around the client’s operating need.

Streamlined Claim Processing: The automation solution empowers the insurance firm to efficiently handle multiple absence claims and related incidents efficiently, significantly improving processing speed and accuracy. Error Reduction: By automating these processes, errors are minimized, bolstering the overall precision and reliability of insurance operations.

03 / Project detail

The work, methods and business value.

The sections below preserve the substantive detail from the original Primus case study in the new presentation.

01

Engagement overview

Primus undertook a transformative initiative to automate the intricate processes surrounding the receipt and processing of absence claims and the creation of associated incidents in the insurance sector. This endeavour was designed to enhance operational efficiency and streamline the handling of claims, offering an innovative solution to our insurance partners.

02

BENEFITS

  • Streamlined Claim Processing: The automation solution empowers the insurance firm to efficiently handle multiple absence claims and related incidents efficiently, significantly improving processing speed and accuracy.
  • Error Reduction: By automating these processes, errors are minimized, bolstering the overall precision and reliability of insurance operations.
03

TECHNOLOGIES

The development combines cutting-edge technologies, with UI Path serving as the primary automation tool, offering a robust framework for streamlining manual processes. VB.Net optimizes specific facets of automation, ensuring efficient code execution. And, SQL Server is employed for data management, ensuring data integrity and accessibility throughout the automation process.

04

PROCESSES

Our development approach adhered to Agile methodologies, ensuring the project's flexibility and adaptability. The process was securely deployed within a Virtual Private Cloud (VPC) for enhanced data privacy and security. This dynamic blend of processes guarantees a flexible, secure, and user-centric automation solution for insurance operations.

04 / Business value

How the work improved.

  1. 01Streamlined Claim Processing: The automation solution empowers the insurance firm to efficiently handle multiple absence claims and related incidents efficiently, significantly improving processing speed and accuracy.
  2. 02Error Reduction: By automating these processes, errors are minimized, bolstering the overall precision and reliability of insurance operations.

05 / Technology & methods

Technology and delivery methods used in the work.

.NetSQL Server
About this caseEnterprise delivery context

The story covers the operating problem, Primus responsibility, implementation approach and resulting capability.

Insurance

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